FAQ

How can I advertise on your screen?

Classic Cinemas accepts on-screen advertising as part of its entertainment before the movie begins. For more information about on-screen or in-theatre advertising, visit Screenvision, email chicagosales@screenvision.com, or call 1-800-724-MOVIE.

Why can't I use my coupon or pass for new movies?

The film companies restrict us from accepting coupons or passes the first two weeks a film is widely released. In some cases, it can be up to the first four weeks.

Why aren't you playing a particular movie?

Film companies decide whether to give our theatres a print of their movie based on a number of factors. We are also limited by the number of screens we have.

What do movie ratings mean?

Please refer to our Ratings Policy for complete descriptions of each of the movie ratings.

What is Classic Rewards program?

Classic Rewards is a FREE rewards program where you can earn points by purchasing tickets and concessions. Points can be used towards concessions and movie tickets without restrictions. As an added bonus, members will receive special offers and updates for their favorite Classic Cinemas theatre(s). See terms and conditions.

How do I get a Classic Rewards card?

Once you have your temp ID, you can get a Classic Rewards card. Print or bring your Temp ID to any Classic Cinemas Theatre. Present the email or temporary ID at our box office or a concession staff member and they will activate a permanent card for you.

How many points do I need to get something?

You can use your points for anything that you want, Free Tickets without restrictions, Free Concessions, or what about A Free Night at the Movies. (Examples: 300 points = Twizzler, 550 points = Small Popcorn, 600 points = $6.00 movie ticket, 850 points = $8.50 movie ticket) Our staff members will let you know when you have enough points to pay for your transaction. (Point values are as of 5/17/2018 and are subject to change at any time.)

Can I sign up for Classic Rewards without an email address?

No, each member needs to have a unique email address in order to sign up for Classic Rewards and receive benefits.

What happens if I lose my Classic Rewards card?

The next time you are at a Classic Cinemas Theatre, just ask for a manager. They will be able to get you a new card. The points that were on the card you lost will be transferred to the replacement card.

Where can I check how many points I have?

You can check your points online here. You can also ask any staff member at the theatre to check your balance or check your ticket stubs and receipts for your point total. Our staff members will let you know when you have enough points to pay for your transaction.

Can I sign up more than one person with the same email address?

Unfortunately, each subscriber needs to have a different email address, so that we can keep track of their account. You can use Yahoo or Google to sign up for free email accounts.

Can I use my gift card for pass restricted movies?

Yes. Gift cards are used like cash; therefore they can be used for pass restricted movies.

Do gift cards expire?

No, gift cards never expire because Classic Cinemas participates in the Illinois State Treasurer's EverCash gift certificate program.

In what denomination can I purchase gift cards?

Gift cards can be purchased for any denomination between $10 to $100. Gift cards can be purchased at the theatre or online.

How do I check my gift card balance?

You can check your balance online here!

You can also visit any Classic Cinemas theatre and they will provide you with the balance.

What do you do with your old movie posters?

We are contractually obligated to destroy all movie posters once we are done with them, so we do not sell any posters used in our theatres.

How do I sign up for the Weekly Showtimes Email?

Go to Join Our Email List and fill out the sign-up form. Be sure to check the "Weekly Showtimes" box next to the theatres you'd like to receive the schedule for. You will start receiving an email with advance movie schedules every Tuesday.

My Weekly Showtimes Email is being delivered to my bulk/spam folder, what can I do?

You must designate yourinput@classiccinemas.com as a safe sender and not Spam. You can also add this email to your address book.

Yahoo Users
Steps for a new member:
Go to http://www.yahoo.com
Click on "My Mail" button in the upper left hand corner of the screen.
You may need to sign in by entering Yahoo ID and password.
Enter "Contacts" folder on the left side of your screen.
Add Contact yourinput@classiccinemas.com in the email section.
Click save in the upper right hand corner.

Steps for an existing member:
Check "Spam" folder on the left hand side of your screen for emails sent from yourinput@classiccinemas.com.
If you find one, open it, click "not spam" button at the top, and click "+Add" icon to the right of yourinput@classiccinemas.com to "Add Sender to Contacts".
If you do not find one follow "Steps for a new member" above.

AOL Users
Steps to retrieve an E-mail reported as Spam with AOL software:
Once an email is removed from the Spam folder, the AOL software will look for similar mail and make sure to place them in the New Mail folder instead.
Go to AOL Keyword: Spam Folder
Select the email you want to retrieve, then click the "This is not spam" button.

Steps to retrieve an E-mail reported as Spam with AOL Mail on web:
Go to http://webmail.aol.com
Enter your screen name and password, then click the "Sign On" button.
Click the "Spam" link.
Click the box next to the email you wish to retrieve to place a checkmark in it.
Click the "This is not spam" button.

Non-Yahoo and Non-AOL users please contact your email provider for information about how to designate yourinput@classiccinemas.com as a safe sender.

What do I do if I am not receiving my Weekly Showtimes Email and I have designated yourinput@classiccinemas.com as a safe sender?

ISP's routinely update their email protocols and sometimes, emails you have been receiving in the past are no longer being received. Please double check that yourinput@classiccinemas.com is still on your safe list. If it is, please notify us at yourinput@classiccinemas.com so we may troubleshoot this issue.

How do I schedule group shows?

Please contact the theatre manager for information on scheduling and prices. For general information, please visit our Group Sales page for more information.

How do I schedule birthday parties?

Please contact the theatre manager for information or visit our Birthday Parties page for more information.

How can I rent a theatre?

Please contact Mike Schindler, mschindler@classiccinemas.com. For general information, please visit our Private Rentals page.

Why can't I bring my 6-year-old into an R rated film?

To help foster a distraction-free environment Classic Cinemas will adopt two new policies for R-rated movies starting Friday, March 2nd, 2012:

Children under the age of 6 will no longer be permitted to R-rated features at any time even when accompanied by a parent or guardian.
We will require the applicable general admission ticket for ages 6-11 to all R-rated features. By eliminating the discounted child ticket we hope to further encourage a mature movie-going atmosphere for films that are geared to an older audience.
We struggled with this decision as our intent is not to dictate family values or determine what is appropriate for children. However, enough children become bored during R-rated features and subsequently disrupt fellow guests that we felt this change was necessary. We hope you see this as a small but positive step toward achieving a more enjoyable movie-going experience.

Why can't I bring outside food and beverage?

We are a for profit business which makes most of our profit from our concession items. Also, there are many hazards involved in food items we do not serve, such as hot coffee accidentally being spilled on other guests.

When does the theatre open?

Every Classic Cinemas theatre opens a half an hour before the first show of the day.

What is your cell phone policy?

All cell phones should be turned off when the movie is in progress. Even the light that comes on when you open your cell phone can be distracting to others during the film.

What is your costume policy?

Classic Cinemas' costume policy prohibits masks, face paint, and costume props using real or imitation weapons.

What is your policy on backpacks/large bags?

Backpacks and large bags may be subject to inspection prior to admission.